COVID-19 Know the actions implemented by Rio Secreto,
Río Secreto Cueva


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Río Secreto

Dear Cruise Ship Client,

It is our wish that you enjoy your limited time on our beautiful Caribbean shores as much as possible.

In order to ensure that we achieve this end we strongly suggest that you purchase the "Amazing Secret River" option on board your ship. This tour option includes the following:

  • Boat tender roundtrip from your ship to the international pier
  • Staff waiting for you at both piers in Cozumel and Playa del Carmen
  • Roundtrip van transportation from the Playa del Carmen pier to Rio Secreto

We have arranged this specific logistical operation to ensure that you are able to enjoy the ride!

  • No need to negotiate extra taxi fees between the international and federal piers (local ferries run from the federal pier).
  • No need to coordinate with local ferry times (ferries cross irregularly from Cozumel to Playa del Carmen).
  • No need to worry about getting back on board your ship on time!

So please consult your cruise ship's activity menu and choose the "Amazing Secret River" option.

We look forward to having you and ensuring that you have a fantastic experience with us in the Riviera Maya.

Please do not hesitate to contact your cruise ship company if you require any further information:

Carnival Cruise Lines:

You can book online through the Manage My Cruise tab on your CARNIVAL website.

Royal Caribbean International & Celebrity Cruises:

Private Journey Sales Specialist | Global Tour Operations: Zsofia Sarkadi:

Norwegian Cruise Line:

You can book directly online at the NCL Shore Excursion Site (please click here) or call their Customer Relations number: 1.866.234.7350.

Disney Cruise Line:

You can book online at or call 800-951-3532.

Holland America Line:

You can book online at or call 1-888- 425-9376.

Princess Cruises:

You can book online at or call 1-800-774-6237.

For Cruise Lines not reflected here please contact

Thank you!

Make us a call 18882576087 travel save protocol
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